Question 1

What is guest feedback software?

Accepted Answer

Guest feedback software allows hospitality businesses — including restaurants, hotels, cafés and holiday parks — to collect structured feedback from customers after their visit. SpeakBack Feedback uses voice recordings, QR codes and AI analysis to turn guest opinions into actionable insights and 5-star Google reviews.

Question 2

How do restaurants collect guest feedback?

Accepted Answer

Restaurants using SpeakBack Feedback place a QR code on their table, receipt or menu. Guests scan it, answer a short set of questions by voice or text, and submit. The AI instantly analyses responses for sentiment and themes, and invites happy guests to post a Google review.

Question 3

How do hotels get more Google reviews?

Accepted Answer

SpeakBack Feedback identifies guests who have left positive feedback and automatically invites them to post a Google review with a direct link to your Google Business Profile. This dramatically increases the volume and quality of reviews without asking unhappy guests to go public.

Question 4

How does QR code feedback work?

Accepted Answer

Each feedback campaign generates a unique QR code. Guests scan it with their smartphone — no app required. They complete a short, branded feedback form with voice or text responses. The whole process takes under 60 seconds.

Question 5

Can guests leave voice feedback?

Accepted Answer

Yes. SpeakBack Feedback supports voice recordings directly from the browser. Guests simply tap the record button, speak naturally, and submit. The platform transcribes the audio using AI and analyses the content for sentiment, themes and key insights.

Question 6

Can unhappy guests leave private feedback?

Accepted Answer

Yes. When negative sentiment is detected, SpeakBack routes the feedback privately to the business owner for resolution — rather than encouraging the guest to post a public review. This protects your online reputation while giving you the insight to improve.

Question 7

How long does setup take?

Accepted Answer

Most restaurants and hospitality businesses are live within 10 minutes. Create your account, build a feedback campaign, generate your QR code, and you're ready to start collecting guest feedback immediately.

Question 8

Is SpeakBack Feedback GDPR compliant?

Accepted Answer

Yes. SpeakBack Feedback is built for UK GDPR compliance. All feedback submissions include a mandatory consent checkpoint, and your data processing obligations are covered in our Privacy Policy and Data Processing Agreement.